What is the Impartiality statement mean ?

Impartiality refers to the actual and perceived presence of objectivity in all certification decisions and activities. It means that decisions are made based solely on verifiable evidence obtained through fair and unbiased assessment processes, free from any undue influence, conflict of interest, or external pressure that could compromise the integrity or credibility of the certification.
At TNV Certification Pvt. Ltd., impartiality is the cornerstone of all our certification activities. We are committed to maintaining the highest standards of objectivity, transparency, and fairness in all our operations. Our policies and procedures ensure that our certification decisions are based solely on objective evidence and are not influenced by any conflicts of interest.

1. Identification and Management of Conflict of Interest

TNV Certification Pvt. Ltd. has established robust processes to identify, analyze, evaluate, treat, monitor, and document potential conflicts of interest that may arise from the provision of certification services. These processes address conflicts arising both internally and externally through relationships with other bodies, personnel, or organizations. Whenever a threat to impartiality is identified, TNV Certification Pvt. Ltd. documents the threat, assesses the associated risk, and implements necessary measures to eliminate or minimize the risk. Any residual risks are reviewed and assessed by the Top Management to ensure they remain within acceptable levels.

2. Ongoing Risk Assessment and Monitoring

TNV Certification Pvt. Ltd. continuously evaluates potential threats to impartiality through:
• Regular internal assessments and risk analysis.
• Monitoring activities of external bodies and individuals associated with TNV Certification Pvt. Ltd.
• Ongoing evaluation of relationships, contracts, and operational changes.
Top Management reviews all identified and residual risks during regular management review meetings to ensure impartiality is upheld across all certification activities. Residual risks that remain are analyzed to determine if they fall within acceptable limits.

3. Consultation with Interested Parties

As part of our risk assessment process, TNV Certification Pvt. Ltd. identifies and consults appropriate interested parties to gather advice on matters affecting confidence in certification, impartiality, openness, and public perception.
Interested parties include:
• TNV Certification Pvt. Ltd. representatives
• Certified clients
• Consumers of certified organizations
• Representatives of industry trade associations
• Representatives of governmental regulatory bodies or services
• Non-governmental organizations (NGOs)
• Consumer organizations
• Environmental specialists
• Food sector specialists
• Health and safety specialists
• Information security specialists
• Health sector specialists
Consultations are structured to ensure balanced representation, with no single interest group dominating decision-making processes.

4. Relationships that Threaten Impartiality

A relationship that threatens the impartiality of TNV Certification Pvt. Ltd. can be based on:
• Ownership, governance, or management control
• Shared resources or personnel
• Financial interests
• Marketing or sales inducements, including commissions for referrals
• Contracts related to management systems consultancy or internal audits
TNV Certification Pvt. Ltd. continuously evaluates its relationships with other organizations to ensure that none compromise our impartiality. If risks are found, actions are taken to eliminate or minimize these threats.

5. Transparency and Public Information

To maintain trust and confidence in our certification activities, TNV Certification Pvt. Ltd. makes impartiality policies and relevant information regarding threats to impartiality available to the Expert Committee and appropriate stakeholders. Upon request, general information on how threats to impartiality are mitigated can also be provided to the public.

6. Responsibilities of Personnel and Auditors

All TNV Certification Pvt. Ltd. personnel, including auditors, decision-makers, and committee members, are required to disclose any situations where they feel their impartiality could be compromised. Training and periodic refreshers on impartiality obligations are mandatory for all employees involved in the certification process.
Personnel involved in certification activities are prohibited from:
• Providing management system consultancy services to clients
• Participating in internal audits for clients
• Having direct commercial relationships with certified organizations outside certification services

7. Commitment to Impartiality

TNV Certification Pvt. Ltd. commits to operating with complete independence, objectivity, and fairness. Certification activities are conducted free from commercial, financial, or other pressures that could compromise impartiality. Our independent decision-making processes ensure that certification judgments are solely based on objective evidence.

8. Continuous Improvement

TNV Certification Pvt. Ltd. regularly reviews and improves its impartiality risk management processes to reflect changes in industry practices, regulatory requirements, and stakeholder expectations.

Contact Information

For further information about our impartiality policies and procedures or to report a potential threat to impartiality, please contact us:
• Email: info@isoindia.org
• Address: B-1/19/69 Sector K, Aliganj, Lucknow, UP 226024, India